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Exchanges & returns


The Buyer has a period of 14(fourteen) working days, from the date of receipt of the Products ordered, to retract without having to justify reasons or pay penalties, with the exception of the return costs that remain in his charge and which he will have to pay.

The Buyer who wishes to exercise his right of withdrawal must send the retraction form to USBEPOWER at the details mentioned in Article 2 of these attached to these duly completed terms and conditions, or a statement clearly expressing its willingness to retract and containing its order number.

Products must be returned to USBEPOWER within their original packaging, without excessive delay and no later than 14 (fourteen) calendar days following the communication, by Buyer, his willingness to retract. They must be accompanied by a copy of the corresponding purchase invoice. TheBuyer is deemed liable for the deterioration of the Products upon their return to USBEPOWER.

The Buyer will be refunded in the best of charge and no later than 14 (fourteen) days from the actual date of receipt by USBEPOWER of the application retraction of all the sums paid for his order, net of the return costs, which remain at the expense of the Buyer. However, USBEPOWER reserves the right to defer this refund until the actual recovery of the Products.


Returns fees are refunded by PayPal for all purchases that have been paid with PayPal for the following countries: Australia, Austria, Belgium, Denmark, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom. See conditions.

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